jana9's Privacy Policy

jana9 ("we", "us", or "the platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy applies to all users of the jana9 website and related services.

By registering on, accessing, or using any of our services, you are considered to have accepted the terms of this privacy policy. We treat the protection of your information as our highest priority and ensure it through modern security technologies including SSL encryption.

This policy applies only to jana9's own platform. We are not responsible for the privacy policies of any third-party sites that may be linked from our site.

jana9 may collect the following types of information to provide effective services:

2.1 Information Provided Directly

Information you voluntarily provide when you register or create an account:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Preferred payment method details (bKash, Nagad, Rocket, or bank transfer information)

2.2 Automatically Collected Information

Information that is technically collected while you use our platform:

• IP address and device identification
• Browser type and operating system
• Login time, date, and session duration
• Browsing information collected via cookies and web beacons
• Gaming activity and transaction history

2.3 Information for Identity Verification

For financial transactions and account security, we may in some cases request a digital copy of your identity document. This information is stored with the highest level of security.

jana9 uses collected information only for the following legitimate purposes:

• Account management: To create, maintain, and ensure secure login to your account.
• Service delivery: To smoothly operate gaming, betting, and financial transaction services.
• Payment processing: To carry out deposit and withdrawal instructions (bKash, Nagad, Rocket, and bank transfer).
• Age and identity verification: To ensure services are provided only to those aged 21 or above.
• Customer support: To assist our 24/7 support team in resolving your issues.
• Fraud prevention: To detect suspicious activity and keep your account secure.
• Responsible gaming: To monitor your gaming behaviour and provide assistance when needed.
• Technical improvement: To enhance platform performance and user experience.
• Legal compliance: To comply with applicable laws and regulations.

We do not sell your information to third parties for marketing or commercial purposes. If needed, you may contact us to request that we stop sending you marketing communications.

jana9 may share your personal information with third parties only in limited and specific circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, technology operations, and security services. These partners may only use the information for the designated purpose and may not retain it for themselves or share it elsewhere.

4.2 Legal Authorities

We may be required to disclose relevant information to comply with court orders, lawful requests from investigative agencies, or applicable legal requirements. In such cases, we will disclose only what is legally necessary.

4.3 Fraud Prevention

Certain information may be shared with relevant security agencies to protect the platform and prevent fraud or misuse.

4.4 Business Changes

In the event of a company restructure or change of ownership, user information may be transferred to the new owner — however, the terms of this privacy policy will continue to apply.

jana9 uses cookies and similar technologies. Cookies are small text files stored on your device that improve the browsing experience.

5.1 Types of Cookies We Use

• Essential cookies: Required for the core functions of the platform (login, session management) — these cannot be disabled.
• Functional cookies: Remember your preferences and settings so the platform is easier to use on your next visit.
• Analytics cookies: Used to understand how users interact with the platform, which helps improve the quality of our services.
• Security cookies: Used to detect fraud and keep your account secure.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working.

jana9 applies industry-standard security measures to protect your personal information:

• All data is protected by SSL (Secure Socket Layer) encryption.
• Stored data is kept on encrypted servers and firewalls are used to prevent unauthorised access.
• Account access is secured through password hashing technology.
• A limited number of staff can access your information only on a need-to-know basis.
• Regular security assessments and testing are carried out.

6.1 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to provide our services. Even after an account is closed, some information may be retained for as long as required to meet legal obligations, resolve disputes, and enforce our agreements.

6.2 In the Event of a Security Breach

If a security breach occurs and there is a possibility that your information has been affected, we will notify you as quickly as possible.

As a jana9 user, you have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information under certain conditions — though this may not apply where legal obligations exist.
• Restriction of processing: The right to request that processing of your information be temporarily suspended in certain circumstances.
• Portability: The right to receive a copy of your information in a structured, machine-readable format.
• Objection: The right to object to certain types of processing.
• Withdrawal of consent: The right to withdraw consent at any time for processing that is based on consent.

To exercise any of these rights, please contact our support team. We will verify your request and take the necessary action in a timely manner.

jana9's services are intended only for individuals aged 21 or above. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.

If a parent or guardian suspects that their child has created an account on our platform, please contact us immediately.

jana9 reserves the right to update this privacy policy as needed. For any significant changes:

• The updated policy along with the revision date will be published on this page.
• A notification may be sent to the registered email address for important changes.
• Continued use of the platform after any changes will be considered acceptance of the new policy.

We therefore recommend reviewing this page regularly.

If you have any questions or comments about this privacy policy, or wish to exercise your rights, please contact us through the following: